TheLUXEEssentials
Free UK delivery over ยฃ50 ยท CPSR Certified ยท Featured in Spa Elemental
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General Enquiries

For questions about products, orders, or anything else.

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Response time
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Monday โ€“ Friday: within 24 hours
Saturday: within 48 hours
Sunday: next working day

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Quick answers
Frequently asked questions.
How long does UK delivery take?

Standard UK delivery takes 3โ€“5 working days. Free delivery is available on all orders over ยฃ50.

Do you ship internationally?

Yes, we ship internationally. Delivery times and costs vary by destination and are shown at checkout.

Are your products certified?

Yes โ€” all live products are CPSR assessed. The Batana Body Butter range is fully certified for professional distribution.

Can I return a product?

We accept returns within 30 days of purchase. Products must be unused and in original packaging. Contact us to arrange a return.

Is your Batana Oil 100% pure?

Yes. Our Batana Oil is 100% pure โ€” no additives, no preservatives, no fillers. Sourced directly from Honduras.

Are you interested in wholesale?

Yes โ€” we offer wholesale and white-label opportunities. Visit our Wholesale page or select "Wholesale enquiry" in the contact form above.